We want you to be happy with Botaty. This policy explains how refunds work for our Pro and Ultra subscription plans.
New Pro and Ultra subscriptions include access to all features from day one. If you're unsure whether a paid plan is right for you, start on the Free plan — it never expires and doesn't require a credit card.
If you upgrade to Pro or Ultra and are not satisfied, you may request a full refund within 14 days of your first payment on that plan. No detailed justification required — just email us.
Subscription charges are non-refundable once the 14-day window has passed. You can still cancel at any time — your plan will remain active until the end of the current billing period, and you won't be charged again.
If you're on an annual plan (where offered), the 14-day guarantee applies to your most recent renewal charge, not the full annual amount, once you are past your first 14 days as a customer.
You can downgrade or cancel your subscription anytime from your account settings. Downgrades and cancellations are not retroactive refunds — they simply stop future billing.
Questions about a charge or refund? Email info@botaty.net — we typically respond within 24 hours.