Claude AI is the engine. Everything else below is what turns a chat into something that actually happens.
Reads what's happening — a new lead, a missed call, a finished job — and decides what to do about it: tag a lead emergency, quote, or routine; draft a reply; write a job summary. This is the "thinking" step inside every automation, and it's also what turns your plain-English description into a working workflow when you set one up.
Sends the actual texts and emails your customers receive — the missed-call text-back, appointment reminders, review requests, invoice nudges. One account covers both SMS and email, so there's only one key to set up.
Posts a message to your team's Slack when something needs a human — a new emergency lead, a workflow that failed to run. Your customers never see this; it's purely for keeping your team in the loop. Optional — add it from your dashboard's Integrations tab whenever you're ready.
Appends a row to a spreadsheet you already own — one line per job or lead an automation logs. No CRM required, and it's a format your whole team already knows how to open. Also optional.
Handles your Botaty subscription and credit-pack purchases. It's how you pay us — it doesn't touch your own customers' invoices or payments; the invoice reminder template just sends a text/email nudge, it doesn't process a charge.